FAQ

Why book with LE GRAND?

At LE GRAND, we are proud to offer the world’s most refined sightseeing bus experience. From the moment you step onboard, you will notice the difference in atmosphere, design, and service. Every detail, from the music and ambiance to the food, drinks, and attentive hospitality, has been crafted to ensure your London tour feels elegant, memorable, and truly special.

Are bookings online only?

Not at all. You may also purchase tickets directly at the departure point. However, seating is limited and onboard selections such as drinks and desserts cannot be guaranteed without an online reservation. Please note that alcoholic beverages including champagne, wine, and fine spirits can only be ordered in advance before departure while the bus is stationary. For peace of mind and the fullest experience, we recommend booking online.

What are the advantages of booking online?

Booking online unlocks exclusive benefits:

• reserve your exact seat

• redeem gift certificates or promotional codes

• pre-order alcoholic beverages

This ensures your table is secured and your experience perfectly tailored in advance.

On what days do the tours take place?

Our tours run daily, unless otherwise announced.

What time do tours start, and how often do the buses run?

We operate up to four tours per day. When booking, you may choose the date and time most convenient for you. For a broader overview of our schedule, please visit the Itineraries page on our website.

How long does the tour take?

Tours typically last between 90 minutes and 2 hours, depending on London traffic.

Where is the departure point?

Our tours begin at Piccadilly, on the corner of Green Park and the Ritz Hotel.

Where does the tour end?

All tours conclude at the departure point.

Do the tours stop at different landmarks during the journey?

No, our tours are designed as a continuous journey without stops.

Are the buses wheelchair accessible?

Yes, our buses include ramps for wheelchair access. Each vehicle can accommodate one wheelchair, provided it meets our size and weight requirements. To confirm, please email contact@legrandbus.com with your wheelchair’s photo, width, and weight details. We will be happy to confirm suitability before your visit.

Is smoking permitted on the bus?

No, smoking is not permitted on board.

Is there space to store suitcases or strollers?

Storage is very limited. Only small handbags may be brought on board. Umbrellas may be carried in special pouches and collected downstairs. We regret that large luggage and strollers cannot be accommodated.

Is there a toilet on the bus?

Yes, there is a restroom available on board.

Do you accept pets?

We are unable to accommodate pets on our tours.

Do you offer group discounts?

Yes, we may offer preferential rates for groups of 10 or more. Please contact us at contact@legrandbus.com to discuss your group booking.

What is the child ticketing policy?

We do not offer child pricing. For safety reasons, children under the age of five are not permitted on board.

Do you offer discounts for senior citizens?

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We do not offer special conditions for senior citizens.

Do you have special baby seats?

We do not provide baby seats, and due to the design of the vehicle, prams, bassinets, and pushchairs are not permitted on board.

Is there a guide available in my language?

Yes, each tour includes an audio guide in English, French, Spanish, German, Chinese, and Russian. Headphones are provided on board for your convenience.

How do I pay?

Online payments are accepted with Visa, Mastercard, Eurocard, or American Express. We are unable to accept cash or cheques.

How can I ensure I will keep my table private from strangers?

When booking, please reserve all the seats at your chosen table. This guarantees your table will remain private.

I have booked online. How do I get my ticket?

An e-ticket will be sent automatically to the email address provided during booking. It includes your unique reference number and booking details.

Will you contact me if there is a problem?

Yes, if there is an issue with your booking or payment, we will reach out by the email or phone number provided at the time of booking.

Do I need to print out the ticket and bring it with me?

A printed ticket is not required. You may present your e-ticket on your phone, or simply provide your booking name and reference number at boarding.

Can I change the date (or time) of my tour?

Yes, changes can be made with at least 72 hours’ notice. Please email contact@legrandbus.com with your booking details, the original ticket, a valid phone number, and your preferred new date and time. We will do our best to accommodate your request, subject to availability.

Can I cancel my ticket?

Tickets are non-refundable, though you may reschedule your tour as described above.

What happens if I arrive late for a departure?

We recommend arriving at least 15 minutes before your scheduled departure. If you arrive late, the bus will depart as planned, and we regret we cannot delay the tour.

Can I get a refund if I miss the tour?

We regret that tickets, including those purchased with promo codes or gift certificates, are non-refundable if you miss your tour.

Do I receive a refund if I receive a message that the tour was canceled?

If a tour is canceled by LE GRAND, you will receive a full refund of the booking amount. Any promo code or gift certificate used will also be reinstated in full.

I want to offer a tour as a gift. How can I do this?

The ideal way is with a LE GRAND Gift Certificate. It may be redeemed online for tours, drinks, and snacks, and remains valid for 12 months from the date of purchase.

What can I pay with a LE GRAND Gift Certificate?

Gift certificates can be applied to tour tickets, drinks, snacks, and desserts. They must be redeemed online in a single booking, which may include multiple seats.

What should I do if I have not used my LE GRAND Gift Certificate in full or if my LE GRAND Gift Certificate has been lost or expired?

Unused balances are not refunded. Gift certificates cannot be replaced if lost, and once expired, they cannot be used or reinstated.

What does the Promo Code allow me to get a discount on?

Promo codes apply to the tour ticket price only. They do not apply to drinks, snacks, or desserts.

Can I hire a LE GRAND bus for a private event?

Yes, our bus is available for private hire. Please visit our Private Hire page, use our contact form, or email contact@legrandbus.com for details.

Are food and drinks included in the tour price?

No, the tour price covers the journey itself. Drinks, snacks, and desserts may be purchased separately.

Can I bring my food and drinks?

No, outside food and drinks may not be consumed on board.

Can I order drinks on the bus?

Yes, our waiters are pleased to serve non-alcoholic drinks during the tour. Alcoholic beverages, however, must be pre-ordered online before departure.

Is it possible to order more alcoholic drinks on board?

We do not sell alcoholic drinks on board. Additional bottles must be pre-ordered in advance. Any unopened bottles will be refunded.

Do you take into account food allergies or intolerances while taking orders?

Snacks and desserts are supplied by our trusted partners. All major allergens are clearly listed on our menu. As these items are not included in the tour price, guests are responsible for making choices that suit their dietary needs.

Do you have a children’s menu?

We do not offer a dedicated children’s menu.

How can I share my experience with LE GRAND?

We welcome your feedback at contact@legrandbus.com. Your impressions are always valuable to us.

How secure are my details?

Your information is processed through a secure server with 128-bit SSL encryption. It is used only to complete your booking or to contact you if needed. We do not share your details with third parties, except as required by law or with your explicit consent.

Will you use my personal information to send me promotional material?

Only if you choose. Should you wish to receive updates, special offers, or news, we will be pleased to send them to the email address you provide.