Terms & Conditions
TOUR PROJECT LTD «â€¯LE GRAND » - REGULAR TOURS - TERMS AND CONDITIONS – 2025/2026
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These Terms and Conditions (“TC”) govern the contractual relationship between Tour Project Limited, trading as LE GRAND (“LG”), company number 12098651, with its registered office at Windsor House, 40/41 Great Castle Street, London, W1W 8LU, and any individual or entity (“Customer”) booking a Regular Tour.
1. TC Acceptance and Enforceability
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By accessing the LG website, submitting a booking request, or making a purchase online, by phone, email, or offline, the Customer expressly agrees to be bound by these TC.
These TC apply to all Regular Tour bookings made through www.legrandbus.com, www.legrandbus.co.uk, by phone, email, directly through LG, or via authorized agents.
The individual or entity making the booking (the “Customer”) acts as the contractual representative and guarantor for all passengers included in that booking.
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The Customer:
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Accepts these Terms on behalf of all passengers in their booking;
-Warrants that all passengers have been made aware of and will comply with these Terms;
-Assumes full legal and financial responsibility for the actions, conduct, and compliance of all passengers associated with their booking.
LG holds valid motor fleet, commercial, and liability insurance, as well as the required alcohol and passenger transport licenses in the United Kingdom. Certificates are available upon written request.
Customers are encouraged to obtain personal or travel insurance to cover cancellations, delays, or personal effects.
These TC constitute binding legal obligations. Customers are advised to review them carefully before purchase.
2. Purpose
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These TC apply exclusively to Regular Tour services operated by LG — scheduled sightseeing tours of central London providing a shared-ride experience for up to 32 passengers, with optional onboard amenities and commentary, subject to the terms below.
3. Definitions
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-Regular Tour: A scheduled sightseeing journey in London operated by LG.
-Customer: The contracting party responsible for payment, legal compliance, and behavior of all passengers listed under their booking.
-Passengers: All individuals travelling under the Customer’s booking.
-Booking Price: The total confirmed price, inclusive of all applicable taxes, charges, and fees.
-Amenities: Food, beverages, or onboard consumables purchased in advance or during the tour.
-Additional Orders: Any onboard purchases or requests made after departure, payable before disembarkation.
-Service Charge: A discretionary 12.5% fee applied for service delivery.
-Ticket: Confirmation document granting access to the Regular Tour.
-Website: www.legrandbus.com / www.legrandbus.co.uk.
-Force Majeure: Circumstances beyond LG’s control, including weather, traffic, strikes, accidents, or government restrictions.
4. Capacity and Seating
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-The maximum passenger capacity per tour is 32 seats.
-Standing or moving while the vehicle is in motion is strictly prohibited unless authorized by crew.
-The Customer must ensure that all passengers comply with this rule.
-Seat allocation is determined by LG; passengers may not change seats without crew permission.
-Children under 7 years old are not permitted onboard.
-Passengers aged 8 to 18 years must be accompanied and supervised by an adult (aged 18 or older).
5. Itinerary and Customer Information
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The Regular Tour itinerary, route, and boarding point are published on the Website and indicated on the Ticket.
LG reserves the right to modify itineraries, routes, or commentary for safety, regulatory, or operational reasons, including road closures, public events, or weather.
Audio guides are provided in six languages (English, French, German, Spanish, Chinese, and Russian). Functionality may be affected by GPS or route changes; no compensation shall apply for partial service.
Customers must ensure all details (passenger count, special assistance, allergies, contact information) are accurate at the time of booking. Incorrect or incomplete information may result in denied boarding or service interruption without refund.
6. Booking Process and Payments
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Bookings are made via LG’s Website, FareHarbor platform, or authorized agents.
-Full payment is required at booking to confirm seats.
-Accepted cards: Visa, MasterCard, American Express, and others as listed online.
-Confirmation is issued electronically via email.
-Boarding will be refused if full payment is not received before departure.
The Customer authorizes LG to charge the payment method provided for:
-The total Booking Price;
-Any Additional Orders made onboard;
-Any post-tour charges resulting from damage, contamination, or breach of these TC.
7. Cancellations and Refunds
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-48 hours or more before departure: full refund to the original payment method.
-Less than 48 hours before departure or no-shows: no refund.
-Rebooking: permitted up to 48 hours before departure, subject to availability.
-LG cancellation: in case of operational or safety reasons, LG will offer either rescheduling or a full refund.
Refunds exclude indirect or consequential losses (e.g. travel or accommodation expenses).
8. Special Terms
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8.1 Traffic and Operational Delays
LG is not liable for delays caused by traffic, weather, road closures, public events, mechanical failure, or any external factor. LG may shorten or reroute tours to maintain safety or schedule integrity.
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8.2 Customer Delays
Customers must arrive at least 15 minutes before departure. Tours depart at the scheduled time and will not wait for late arrivals. Missed departures are non-refundable.
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8.3 Conduct and Obedience to Crew
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Passengers must comply immediately and unconditionally with all verbal or written instructions, requests, or safety orders issued by LG crew at any time.
Failure to follow instructions, challenge authority, or act in a manner endangering others will result in immediate disembarkation without refund and may lead to police involvement.
The Customer is responsible for ensuring all passengers in their booking comply fully with LG crew directions.
LG staff are trained to make safety and service decisions at their sole discretion. Their instructions are final and binding onboard.
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8.4 Passenger Behaviour
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Unacceptable conduct includes but is not limited to:
-Intoxication, drug use, or possession of illegal substances;
-Threatening, abusive, or disrespectful language;
-Damage, vandalism, or interference with LG equipment;
-Smoking or vaping;
-Refusal to follow seating or safety instructions.
LG reserves the right to refuse boarding or remove passengers at any time. No refund will be issued.
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9. Damage and Liability
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9.1 Scope
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The Customer is legally and financially responsible for all actions or omissions by any passenger in their booking that cause damage, contamination, or disruption.
This includes:
-Spills, stains, burns, or breakages;
-Destruction of fixtures or vehicle components;
-Bodily fluid contamination (vomit, urine, blood);
-Theft or vandalism;
-Interference with safety equipment.
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9.2 Financial Consequences
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LG will issue an itemized invoice for all associated costs including:
-Cleaning, repair, or replacement;
-Contractor and labor fees;
-Lost revenue or service disruption;
Legal and administrative fees.
Invoices are due within 7 calendar days. Non-payment may result in civil recovery and legal proceedings, including transfer to a debt recovery agency.
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9.3 Crew Protection Clause
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LG’s crew are empowered to take any necessary measures to ensure safety, including terminating the tour early, instructing passengers to remain seated, or refusing service to any individual whose behavior is unsafe or inappropriate.
No refund will apply in such circumstances.
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9.4 Indemnity
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The Customer shall indemnify and hold LG, its staff, and agents harmless against all losses, claims, damages, or legal costs arising from the conduct or negligence of passengers under their booking.
10. Accessibility
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-One wheelchair space is available per tour and must be pre-booked and confirmed in writing.
-Upper deck access is not available to wheelchair users.
-Prams, strollers, and highchairs are not permitted.
-Customers requiring assistance or mobility equipment must notify LG at booking; failure to do so may result in denied boarding.
-No refund will apply for unapproved equipment.
11. Food, Drink, and Allergies
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-Only LG-supplied food and drinks may be consumed onboard.
-Alcohol will not be served to anyone under 18 years old (ID required).
-LG is not liable for allergic reactions or sensitivities even if previously notified.
-Passengers are responsible for careful consumption; LG assumes no liability for spills or burns.
-Menu substitutions may occur without notice due to supply issues; only the value of missing items will be refunded.
-Any dietary or allergen requirements must be notified at least 48 hours before departure.
LG will make reasonable efforts to accommodate requests, but cannot guarantee all can be fulfilled.
If accommodation is not possible, LG will notify the Customer in advance.
Requests made onboard may not be fulfilled due to stock preparation and storage limits.
12. Personal Belongings
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Only small handbags are permitted. Large luggage or bulky items are not accepted.
LG assumes no liability for loss or damage to personal property.
Items left on the vehicle will be kept for 14 days before disposal.
13. Monitoring, CCTV, and Security
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-CCTV cameras are in continuous operation onboard all LG vehicles.
-Recordings are retained securely for 30 days for security, evidentiary, and training purposes.
-By boarding, passengers consent to video and audio recording.
-Recordings may be shared with law enforcement or insurers if required by law.
-Promotional photography or video may also occur; Customers may opt out in writing before the tour.
14. Operational Rights and Amendments
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-LG reserves the right to modify, delay, or cancel a tour for safety, operational, or legal reasons.
-Crew members’ decisions regarding safety and passenger conduct are final.
-LG may amend these TC at any time; updated versions are published on www.legrandbus.com. Continued use constitutes acceptance.
15. Force Majeure
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LG is not liable for any failure or delay caused by events beyond its reasonable control, including but not limited to severe weather, traffic, accidents, strikes, road closures, governmental actions, pandemics, or breakdowns.
In such cases, LG may modify, postpone, or cancel the tour. Refunds, if any, will be limited to the Booking Price.
16. Governing Law and Jurisdiction
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These TC are governed by and construed in accordance with the laws of England and Wales.
All disputes shall be subject to the exclusive jurisdiction of the courts of London, England.
17. Customer Service
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For feedback, claims, or incident reporting: 
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Tour Project Limited, Windsor House, 40/41 Great Castle Street, London, W1W 8LU
LE GRAND aims to respond within 14 business days.